Lessons in Risk Management: A Hierarchy of Learning from Ignorance

The seemingly
indestructible baseball legend Satchel Paige asked, “How old would you be, if
you didn’t know your age?” *

I’ve worked during
this summer vacation to review and refresh the syllabus of my MBA-level course
in risk management and decision-making, where the related question is, “How
smart can you be, if you don’t know your own ignorance?”

At its core, the
course seeks to identify potentials for success, from the lessons of failure. Recent
weeks have provided an abundance of “teaching moments”:

  • Tony
    Hayward’s long-postponed but inevitable defenestration as CEO of BP – another
    demonstration that public perception of a tone-deaf executive’s culpability
    will prevail – incidentally inflicting major collateral harm to what had been
    an advancing discussion on the benefits of splitting the roles of corporate
    chairman and chief executive.
  • By
    contrast, Goldman Sach’s achievement of a speedy and affordable settlement of
    the SEC’s suit over a toxic subprime mortgage-based derivative product, for the
    relative pittance of $550 million. Love or despise the “vampire squid” –
    Goldman will survive and thrive in no little part for its ability to maintain
    both calm and quiet under pressure, keeping beneath the flame-throwing and appreciating
    the benefit of avoiding additional fueling of the short-lived news cycle.
  • The
    release by WikiLeaks of a massive volume of raw documentation from the Afghanistan
    war. The trove will be well-combed by future historians, but even on a
    superficial reading of the official manipulations, naïveté and mendacity, the
    fundamental lessons remain unlearned — from China, Algeria, Viet Nam and
    Afghanistan itself — that short of annihilation, no level of mighty foreign
    military technology will prevail in a house-to-house conflict against forces
    able to blend seamlessly into a village-level local population.

Thinking with
students about these scenarios, with special concern for the availability of
awareness and action in time to actually affect an outcome – that is, before
the inflection point at which a threat tips over to become a disaster – there emerges a
kind of hierarchy of learning opportunities. Consider: 

  • As the
    last of the helpless dinosaur population dwindled around the tar pits, while
    tiny furry mammals disported at their feet, the combination of climate change
    and evolution reduced their survival chances to zero.
  • Innocent
    species lacking defensive measures were equally doomed – including those wiped
    out by humans, from carrier pigeons to the great whales.
  • Human
    societies also innocent in their ignorance have doomed their viability –
    whether the Easter Islander destroying their only timber sources to replace
    their great canoes, or the Greenland settlers unwilling to adopt the diets and
    hunting techniques of the natives (see
    Jared Diamond’s “Collapse,” 2005).
  • Further
    up the ladder of chargeable responsibility is the blinkered denial built into
    herd behavior – no better exemplified than by the last-gasp claim of
    Citigroup’s Chuck Prince in the summer of 2007, that, “As long as the music is
    playing, you’ve got to get up and dance.”
  • And
    finally – or at least to stop just short of conduct warranting indictment –
    there is the evidently deliberate and self-interested exploitation of the
    credulous, wrought by Goldman and its now-isolated foot soldier, Fabrice
    Tourre, in designing a financial derivative with characteristics maximizing its
    likelihood of failure.

As I would like my
students to learn from such an array, in daily life no less than in the classroom,
the ability to avoid the next problem is measured by the capacity to take heed
from the last. 


*My review last May of Larry Tye's delightful biography of Paige is here. 

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